Kairoo vs Kayako
Help desk that pivoted to $1-per-resolution AI pricing. Kairoo gives you AI-powered help centers, live chat, and an AI agent — starting free, from $29/mo instead of $1/resolution.
Kairoo
Free plan included. Pro from $29/mo, Business $49/mo. No per-seat pricing.
Up to 80% less than Kayako
Kayako
AI-first pricing. Free starter for manual support.
Total cost: Variable (volume-based)
Feature comparison
| Feature | Kairoo | Kayako |
|---|---|---|
| Knowledge base | ||
| AI chatbot | $1/resolution | |
| AI article generation | ||
| Live chat | ||
| Email inbox | ||
| Custom branding | ||
| Embeddable widget | ||
| Analytics dashboard | ||
| Content gap detection | ||
| Article translations | ||
| Team collaboration | ||
| Custom CSS | ||
| Import from other tools | ||
| Webhook integrations | ||
| Self-hosted option |
Why teams switch from Kayako
Per-resolution pricing is unpredictable — costs scale with volume
Frequent unannounced price increases frustrate long-term users
No AI article generation or content gap detection
Recent pivot to AI-first model left many legacy features neglected
Ready to switch?
Import your existing articles from Kayakoin one click. Start free — upgrade to Pro or Business when you're ready.
No credit card required. Import from Kayako supported.