Knowledge base
Publish answers that feel native to your product.
Structured categories, polished article pages, public search, custom CSS, and exports without lock-in.
01 / AUTOMATED KB
MISSION CRITICAL OPS
SUPPORT THAT NEVER SLEEPS
Herald brings docs, AI answers, human handoff, and customer signal into one polished workspace. The unified operational console for modern support teams.
NO CREDIT CARD REQUIRED. SCALE ANYTIME.
Herald workspace
Signal room
Support intelligence
Search demand, unanswered AI questions, and handoffs are grouped into work your team can ship.
92%
answer rate
36
signals
Content gaps
Queries that need answers
billing receipts15Article draft
invite member9Improve doc
api rate limits7Add answer
export docs5Publish
Live handoff
Can I export the help docs as Markdown?
Yes. Export the full knowledge base by category with frontmatter included.
AI source
Exporting your data
Public help center
The same approved answers ship to your customer-facing site.
Search articles...
Start
Billing
API
Team
Capabilities
Explore all featuresEngineered for high-volume support engineering.
Support desk
Let AI answer first, then hand off with context.
The widget searches your docs, escalates when needed, and keeps agent replies in the same conversation.
02 / HYBRID INTELLIGENCE
Signal loop
Turn every miss into the next useful article.
Failed searches, unhelpful answers, feedback, and inbox patterns become a focused editorial queue.
03 / GAP DETECTION
THE FLOW
THE CONTINUOUS FEEDBACK LOOP
Collect
Searches, AI misses, inbox questions, and chat handoffs become signal.
Prioritize
The highest-impact gaps rise to the top of the editorial queue.
Publish
Drafts become durable answers in the help center and widget.
Measure
Feedback and conversation outcomes show what is actually working.
Select your operational tier
Start with a focused help center, then add AI, analytics, branding, and team workflows as support volume grows.
STARTER
$0/forever
For a focused public help center.
- 1 help center
- 25 articles
- Basic search
- Herald branding
MOST POPULAR
SCALING TEAM
$29/mo
For teams ready to make support self-serve.
- Unlimited articles
- Custom domain
- AI chat with BYOK
- Remove branding
- Advanced analytics
ENTERPRISE
$49/mo
For teams managing multiple support surfaces.
- 3 help centers
- Everything in Pro
- Team members
- Custom CSS
- Priority support
READY TO DEPLOY?
Give support the same standard as the product itself. Start your full-feature trial today.