Kairoo vs Gorgias
E-commerce help desk with per-ticket pricing that punishes growth. Kairoo gives you AI-powered help centers, live chat, and an AI agent — starting free, from $29/mo instead of $10/mo.
Kairoo
Free plan included. Pro from $29/mo, Business $49/mo. No per-seat pricing.
Up to 80% less than Gorgias
Gorgias
Starter plan with 50 tickets/mo. Overages $0.40/ticket.
Total cost: $120+/yr (before overages)
Feature comparison
| Feature | Kairoo | Gorgias |
|---|---|---|
| Knowledge base | Basic help center | |
| AI chatbot | Automate add-on ($15/mo) | |
| AI article generation | ||
| Live chat | ||
| Email inbox | ||
| Custom branding | Basic plan ($60/mo) | |
| Embeddable widget | ||
| Analytics dashboard | ||
| Content gap detection | ||
| Article translations | ||
| Team collaboration | ||
| Custom CSS | Pro plan ($360/mo) | |
| Import from other tools | Shopify/BigCommerce | |
| Webhook integrations | ||
| Self-hosted option |
Why teams switch from Gorgias
Per-ticket pricing penalizes growing support volume — overages at $0.40/ticket
Heavily tied to Shopify/BigCommerce — limited value outside e-commerce
AI automation is a paid add-on, not included in base plans
Custom CSS requires the $360/mo Pro plan
Ready to switch?
Import your existing articles from Gorgiasin one click. Start free — upgrade to Pro or Business when you're ready.
No credit card required. Import from Gorgias supported.