Kairoo vs Hiver
Gmail-based help desk that only works if your team lives in Gmail. Kairoo gives you AI-powered help centers, live chat, and an AI agent — starting free, from $29/mo instead of $19/user/mo.
Kairoo
Free plan included. Pro from $29/mo, Business $49/mo. No per-seat pricing.
Up to 80% less than Hiver
Hiver
Lite plan, billed annually. Knowledge base on Pro ($49/user/mo).
Total cost: $228+/yr per user
Feature comparison
| Feature | Kairoo | Hiver |
|---|---|---|
| Knowledge base | Pro plan ($49/user/mo) | |
| AI chatbot | Pro plan ($49/user/mo) | |
| AI article generation | ||
| Live chat | Pro plan | |
| Email inbox | ||
| Custom branding | Pro plan | |
| Embeddable widget | Pro plan | |
| Analytics dashboard | ||
| Content gap detection | ||
| Article translations | ||
| Team collaboration | ||
| Custom CSS | ||
| Import from other tools | Gmail only | |
| Webhook integrations | Pro plan | |
| Self-hosted option |
Why teams switch from Hiver
Knowledge base, AI, live chat, and widget all require the $49/user/mo Pro plan
Entirely dependent on Gmail — no standalone option
No AI article generation or content gap detection
Per-user pricing with most features locked to highest tier
Ready to switch?
Import your existing articles from Hiverin one click. Start free — upgrade to Pro or Business when you're ready.
No credit card required. Import from Hiver supported.