How Do I Add a Help Center to My Shopify Store?

A FAQ page isn't enough once you have more than 10 common questions. Shopify stores handling 50+ orders per day typically see the same questions repeatedly: shipping times, return policies, order tracking, size guides, product care.

A proper help center gives your customers a searchable, organized place to find answers without emailing you. When you add an AI chatbot on top, 40-60% of those repetitive questions get answered instantly — 24/7, including outside business hours when your best customers often shop.

The payoff is direct: fewer support emails, faster resolution for customers, and more time to focus on growing the store.

Sign up for Kairoo at getkairoo.com — the free plan gives you 25 articles, which is more than enough to start.

The setup wizard asks three things: your store name, what you sell, and your most common customer questions. Based on your answers, Kairoo generates a set of starter articles using AI. These cover the basics: shipping, returns, order tracking, payment methods, and account management.

Review the generated articles, edit them with your specific policies (your return window, your shipping carriers, your sizing chart), and publish. Your help center is live at yourstore.getkairoo.com within minutes.

In your Shopify admin, go to Online Store > Themes > Edit code. Open the theme.liquid file and paste the Kairoo widget script tag just before the closing </body> tag:

The script tag is one line — Kairoo gives you the exact code in your dashboard under Settings > Widget. No Shopify app to install, no monthly app fee, no theme conflicts.

Once added, a chat bubble appears on every page of your store. Customers can search your articles, ask the AI chatbot questions, or contact you directly — all from the widget.

Start with the questions you answer most often. For Shopify stores, this almost always includes:

Shipping & delivery. How long does shipping take? Do you ship internationally? How do I track my order?

Returns & exchanges. What's your return policy? How do I start a return? When will I get my refund?

Products. Size guide, care instructions, what's the difference between product X and Y?

Orders. How do I cancel or modify my order? Do you offer gift wrapping? Can I apply a discount code after checkout?

Write each article answering one specific question. Use the exact phrasing your customers use in their emails — that's how they'll search for it too.

Kairoo's content gap feature tracks what customers search for in the widget. After a week, check the gaps report to see which articles you're missing.

On the Pro plan, you can host your help center at help.yourstore.com instead of yourstore.getkairoo.com. Add a CNAME record pointing to kairoo.getkairoo.com and verify it in Kairoo's settings.

This is optional — many stores use the default subdomain and just rely on the widget for customer access. But a branded domain looks more professional if you link to your help center from your footer or order confirmation emails.

For more on reducing support volume, see our guide on how to reduce support tickets or learn about AI customer support. Start free.